Patient Information

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Patient Information

First Visit

Orlando Florida Dentist Dr. Frank Ward

Your new patient appointment will consist of a one-on-one interview with our patient coordinator. She will review your medical and dental history. This is an opportunity to get to know you and your dental needs. Plus, this time gives you a chance to meet our staff and find out more about our office. Please note we reserve two hours for your new patient appointment.

The patient coordinator will take pictures of your teeth, impressions of your teeth, full mouth x-rays and charting. Dr. Ward will perform a tooth-by-tooth exam. All of the information will be gathered so that the new patient coordinator and Dr. Ward may design a treatment plan that is specific to your needs and to the overall health of your mouth.

Your treatment plan will be presented to you at a second consultation appointment. There, the new patient coordinator will go over what is to be expected at each appointment, fees, and answer any other questions you may have.

IMPORTANT: A parent or guardian must accompany all patients under the age of 18 at the consultation visit.



Dr. Ward’s office is open:

Monday - Thursday 7:30 AM until 2:30 PM
Friday 7:30 AM until 12:30 PM

We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.

Please call (407) 855-7380 with any questions or to schedule an appointment.     


Financial Policy

Call Dr. Ward General Dentist to make financial arrangements

We deliver the finest care for our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

Financial arrangements need to be made prior to treatment to avoid any misunderstandings.

If you have questions regarding your account, please contact us at (407) 855-7380. Many times, a simple telephone call will clear any misunderstandings.


Dental Insurance

Although we are not a party to the contractual arrangement with your insurance company, we do want to help you receive the maximum reimbursement to which you are entitled. As a convenience to you, we will help you process your insurance claims in order for you to receive the maximum benefit.

At all times, you can be confident that we will always provide you with our best services without regard to the limitations imposed by your insurance coverage. To do otherwise would violate our contract with you.